Local support
Call or text (619) 914-0048 for installation and service questions.
Customer support
Start simple.
Get help quickly.
A safe first-response checklist for common control and connection questions, plus the right path to local or national Trimlight support.
Before you call
Check the control path, not the roof.
Do not climb onto the roof or open electrical equipment. Start with the app, your network connection, controller indicators and any safe user-accessible power reset described in the product documentation.
- Confirm the app and phone are online
- Check whether the issue affects one zone or the entire system
- Note controller lights or error messages
- Record when the problem started
When service is needed
Send the details that speed up diagnosis.
Include your name, property address, installation date if known, controller/app version, affected zone and a photo or short video of the behavior. Local installation questions can be directed to Trimlight SoCal; product documentation and app support are also available from Trimlight.
Project inspiration
Useful details for faster support.
Control screens, channel placement, connections and the affected lighting zone help the team understand what is happening.
Common questions
Answers before the estimate.
Have a property-specific question? Call or text the local team.
(619) 914-0048 ↗Should I climb up to inspect a light?+
No. Describe the issue and share ground-level photos or video. Roof access and electrical work should be handled by qualified personnel.
What information should I have ready?+
Property address, installation date, app/controller details, affected area and a description or video.
Where is official product support?+
Current national resources are available at trimlight.com. Local installation questions can start with Trimlight SoCal.
Local system support
See what permanent lighting could become.
Share the system details and symptoms so the local team can help.